1. About these terms
These terms apply when you use The Tennis Broker (“the Service”), run by Francisco Gozalo, an individual in Glasgow, Scotland (“we”, “us”): the app on iPhone and Apple Watch, the website, join and claim links, a group’s Board online and your account.
In these terms, an “Organiser” is a person who uses the Service to run a playing group, a “Player” is anyone whose details an Organiser records or who signs up to a session, and a “Viewer” is anyone who opens a group’s Board through a shared link. Our Privacy Policy explains how we handle personal data, and forms part of these terms.
By creating an account, or by using the Service to run a group, you agree to these terms. If you don’t agree, please don’t use the Service.
2. The Service
The Service helps people organise social sessions of tennis, padel, pickleball and badminton: checking players in, drawing fair pairings across courts, running the round clock, entering scores, rating play, and sharing results.
The app is bought on the App Store. The website, join and claim links, the Board online and accounts cost nothing. We may add, change or remove features as the Service develops, and we’ll tell you in the app before a change that significantly affects you.
Court Costs helps an Organiser keep a record of what each session cost and who has paid. The Service doesn’t take, hold or send money, and no payment is made in the app: Players pay the Organiser directly, in whatever way the Organiser chooses.
3. Your account
- You must be 13 or over to create an account, or the age of digital consent where you live if it’s higher.
- Your account is protected by a passkey on your own devices. Keep those devices secure: anyone who can unlock them may be able to sign in as you.
- An account is for one person. Use your own name, and don’t claim a record that isn’t yours.
- You can delete your account at any time, in the app (Settings > Your Account) or on your account page. If you run a group on your own, you first choose a Player with an account to take it on, or close it. A group nobody takes on is deleted 30 days later, with its earlier copies. What happens to your data then is set out in the Privacy Policy.
4. Organisers
If you run a group, you’re responsible for how you use the Service with it. In particular, you agree:
- to record only people who have agreed to take part, and only what you need to run your sessions, such as their names, attendance and results;
- to add a player’s pronouns only as that player has told you, and to leave them out if you’re unsure;
- where you record players under 18, to have the permission of a parent or guardian where needed, and to consider showing them as initials on shared links;
- to act on requests from your players about their data, such as correcting a name or erasing them, or to pass them on to us;
- to keep your group’s links (its invites, claim links, shared link and a session’s score link) to the people they’re meant for, and to invite as organisers only people you trust with the group;
- if you keep track of court costs, to be responsible for what you charge and collect, to deal with refunds and disagreements yourself, to follow your payment provider’s own terms, and to look after any tax on what you collect (we don’t give tax or legal advice);
- to read court calls aloud only if your players are happy for their names to be read out, as the Privacy Policy describes. Court calls in your own ElevenLabs voice use your own ElevenLabs account, under your own agreement with ElevenLabs.
For your group’s data, you’re the controller and we act on your behalf as your processor, as the Privacy Policy explains. These terms are the contract between us that UK and EU data protection law requires (Article 28 of the UK GDPR and of the EU GDPR):
- What, and for how long. We store, sync and show your group’s data (the information described in section 3 of the Privacy Policy, about your Players and your group’s other Organisers) only to provide the Service to you, and for as long as section 7 of the Privacy Policy says.
- Your instructions. We act only on your instructions, which are how you set up and use the Service, unless the law requires otherwise. If it does, we’ll tell you first, unless the law forbids it. If we think an instruction breaks data protection law, we’ll tell you.
- Confidentiality and security. We keep your group’s data confidential, and anyone we allow to handle it must do the same. We protect it as section 8 of the Privacy Policy describes.
- Other providers. You allow us to use the service providers listed in section 5 of the Privacy Policy, under contracts that protect your group’s data as these terms do. Before we add or replace one, we’ll update the Privacy Policy and tell you, and you can object by writing to us.
- Transfers. Your group’s data leaves the United Kingdom and the European Economic Area only with the safeguards in section 6 of the Privacy Policy.
- Helping you. We’ll help you answer your Players’ requests about their data, and meet your own duties on security, breaches and data protection impact assessments. If we become aware of a breach affecting your group’s data, we’ll tell you without undue delay.
- At the end. When your group is deleted from our servers, as section 7 of the Privacy Policy describes, its data and earlier copies are deleted with it, unless the law requires us to keep them. You can save a backup of your group at any time (Manage > Backups > Export Backup).
- Showing it. We’ll give you the information you reasonably need to show that these terms are met, and allow for and contribute to reasonable audits.
If you own a group, you can pass it on to another Organiser or a Player with an account, who has 30 days to accept, or close it. Both are in Manage in the app. A closed group is deleted 30 days later, with its earlier copies, unless you reopen it before then. A group none of its Organisers has opened for 180 days closes the same way, and you’re told first.
5. Players and sign-ups
Signing up to a session tells the Organiser you’d like to play. It doesn’t guarantee a place: the Organiser decides who plays, and a session may have a waiting list. Ask the Organiser if you’d like your details changed or removed, or claim your name with your own account to choose how you appear.
6. Using the Service fairly
You agree not to:
- use the Service for anything unlawful, or to harass, abuse or impersonate anyone;
- enter offensive or misleading names or content;
- try to reach a group, account or data that isn’t yours, or to get round the Service’s security;
- copy, scrape, overload or interfere with the Service, or use it to send spam;
- reverse engineer the Service, except where the law allows it.
We may remove content, or suspend or close an account or a group, that breaks these terms, after telling you why where we reasonably can.
7. Ratings and results
Ratings are worked out automatically from the scores entered, to balance matches and rank players on the group’s Board. They’re an estimate of form within a group, not an official ranking or a judgement of anyone, and they’re only as accurate as the scores entered. The Service makes no decision about you that has legal or similarly significant effects.
8. Your content
Names, scores and other details you enter remain yours. You give us permission to store, copy and show them only as needed to run the Service for you and your group, for as long as they’re kept under the Privacy Policy.
9. Playing safely
The Service helps you organise play. It doesn’t supervise sessions, venues, equipment or players. Taking part in sport carries some risk of injury: play within your fitness, follow your venue’s rules, and look after one another. Nothing in these terms limits our responsibility for death or personal injury caused by our negligence.
10. Availability
Most of the app works on your iPhone alone: players, draws, the round clock, scores, ratings, alarms, court calls in an iPhone voice, sharing and backups. The online services (accounts, syncing a group between devices, sign-ups, notifications, claim links, Live Courts and the Board online) need our servers. We work to keep them running, but they’re provided as they are and as available, and they may sometimes be unavailable, for example for maintenance or because of a provider we rely on.
The app backs up every group on your iPhone as it changes, and in your iCloud while iCloud Backup and iCloud Drive are on (on Android, with your Google account’s backup). You can also save a backup file at any time (Manage > Backups > Export Backup).
The Service relies on other providers, as listed in the Privacy Policy. Netlify (hosting, the database and the contact form) and Expo (app updates and notifications) run parts of the Service for us and don’t decide what happens to your data. Apple provides the weather and the venue search, and delivers notifications on iPhone, as Google does on Android, under their own terms. ElevenLabs reads in your own ElevenLabs voice only if you connect it, under your own agreement with ElevenLabs.
11. Our responsibility to you
Nothing in these terms excludes or limits our liability where the law doesn’t allow it, including for death or personal injury caused by our negligence, for fraud, or for your rights as a consumer.
If the app is faulty, you have rights under consumer law, such as a repair or a refund. Refunds for App Store purchases are made by Apple, at reportaproblem.apple.com.
Otherwise, we’re not responsible for:
- losses that weren’t foreseeable when you started using the Service;
- the loss of data you could have kept with a backup;
- business losses, such as lost income or opportunity, if you use the Service to run paid sessions;
- what Organisers and Players pay each other, or any disagreement about it;
- what Organisers, Players or Viewers do with the Service, or with what it shows them.
12. The app from the App Store
If you got the app from the App Store, Apple’s standard licence for apps (the Licensed Application End User License Agreement) also applies. These terms are between you and us, not Apple: Apple isn’t responsible for the app, its content, support or maintenance, or any claim about it. Apple and its subsidiaries may rely on these terms as a third party.
13. Ending
You can stop using the Service at any time, and delete your account whenever you like. We may end your access to the online services by telling you in the app or on your account page in good time, except where you’ve seriously broken these terms.
We may close the online services altogether. If we do, we’ll tell you in the app and on the website at least 30 days before, so Organisers can make a backup of their groups first. Once they close, the app keeps working on your iPhone with everything on it, without accounts, syncing, sign-ups, notifications or shared links.
14. Changes to these terms
We may update these terms as the Service changes. When we make significant changes, we’ll tell you in the app and on the website before they take effect. The date at the top shows when they were last updated. If you carry on using the Service after a change, the updated terms apply.
15. The law
These terms are governed by the law of Scotland, and the courts of Scotland can decide any dispute about them. If you live elsewhere in the United Kingdom, you can also bring proceedings in your local courts, and you keep any protection your local law gives you as a consumer. If you live in the European Union, you also keep the protection of the mandatory consumer law of the country where you live, and can bring proceedings in its courts.
16. Contact
Questions about these terms can be sent to us with the contact form, or by email at franciscogozalo@gmail.com.